Generations Family Optometry

Helpful staff, family friendly, and great with kids! The name "Generations" sums up why I am giving a great review, my whole family 3 generations goes here and everyone has been well taken care of. They also have done some fun kid friendly events over the holidays!! From the friendly staff to the large selection of frames to choose from. Only negative thing is scheduling, due to Covid you can't just come in and try on glasses. Only certain times are set aside weekly and they book up quickly. Something completely out of the control of the business.

This place is a joke! They never answer the phone or return calls. I left several messages, it took 1 week for a call back and then calles for an appointment several messages left and has been over 2 weeks no call back. Go some where else!

2 years ago I left a 5 star review and I am very saddened to now leave a 2 star review.

I'd leave no stars for my frustration and this review BUT because the Dr's have always been incredible I felt it was just to at least leave a star per Dr we've seen in the past.

We've been going to this office for years. I called to obtain an appointment for my son whose frames had snapped at the temple. This office fixed them a month or so ago and they snapped in the same exact spot. Not to mention it took many weeks to receive them back from being sent off? Or in-house repaired? Not sure.

As it was time to have eye exams anyway, I decided to call and book an appt. I am deeply, deeply saddened that the office staff refused and were unwilling to find a compromise to our special needs. If a hospital can accommodate my special needs, I'm pretty certain an eye clinic can. Just saying. I expressed my disappointment and I was asked, So you want to cancel your appointment?

Yes, absolutely I do. I'll find a new place that cares about every client and their needs. This office understood the urgency due to my son needing his vision and glasses and did nothing to attempt to find a workaround or accommodate in any manner. Sadly, as much as we enjoyed the Dr's and their care - the lack of care and lack of want or ability to see someone with a need and understanding the special requests were something that is a disability!!! is discriminatory and disappointing. It's hard enough to live every day feeling caged and judged for something you cannot help and being treated as if it's a choice is worse.

However, I will say. This office and their choices prompted me to look for another office. The office that agreed to see me and accommodate our special needs turned out to be OUTSTANDING. So I guess my two star reviews is a thank you. Your lack of service was a blessing in disguise. I have found a new place that gives superior service and that is not a slight - they were amazing! As a brand new patient who has never called or had a visit with this new office - that speaks volumes. I could see making accommodations for long-time clients but they were caring, understanding, and took care of our urgency with compassion and quality care. Lesson to self and others: If one place won't assist you, perhaps a better place is waiting to accept you.

To the Dr's at Generations - thank you for the years of service you did provide my family: you are wonderful and we loved you. We are sad to leave your business but we were left without a choice. Best wishes.

Dr. I is great and so are her helpers. I learned something new about my eyes and got to see pictures of them! Also, they have so many different frames for kids. Usually at other places I don't have a lot to choose from! I got awesome glasses ! - Victoria - 9 yrs old


The staff really is amazing. Dr. I took her time to properly explain things to me (the appointment was for myself and my daughter). I've been wearing glasses for years and she was the first optometrist to actually explain things thoroughly to me. The equipment is modern and the staff is super patient and kind. So many beautiful frame options and they don't push up sell options on you. Love it !

I appreciate your response but now I can't help but feel insulted. I know my benefits. What was explained to me by your staff was not right.

I don't care what's typical or atypical. Your staff should've given me the correct information regarding my insurance. Period. Do they just tell patients what's typical, or do they actually look it up?

I understand that mistakes happen. But in this case, I was told TWICE (on two different occasions) that I only get lenses and frames once every other year.. when I actually get TWO PER YEAR. Maybe you should retrain your staff instead of insinuating that your patients are the ones who are wrong.

PHOTO ADDED: Here is the proof since you are obviously questioning me.
I got a call from your office manager saying that she'll go over with me what eyemed is telling her. I spoke with eyemed again today, and this is exactly what it should be telling her! I'm not going to go back and forth about this any more. It is unfortunate that you do not want to admit that your staff was wrong. It is also unfortunate because we really liked you, Dr. Ibanez. My son especially.

Dr. Ibanez was able to see me the next morning after I told her I may have injured my eye. Luckily no harm was done to my eyes and she gave me some of the greatest news I've heard in my Life! Staff is always professional and courteous and I felt very comfortable in the office since they are taking active measures to prevent the spread of Covid-19. You must wear a mask to your appointment and they take your temp upon entering. Hand sanitizer is also offered. Hats off to everyone at Generations Family Optometry!

Was a little hesitant of making a appointment since i barely moved to the valley area but i can say that i Absolutely love this optometrist. The staff is very nice nd also is Doctor Ibanez.
Highly recommend them.

Staff was super friendly and helpful, especially with explaining my insurance coverage. The doctor was awesome and very knowledgeable!

Great place and everyone is so helpful, knowledgeable, friendly and caring. We have been coming for years and the service continuous to be awesome.

Had a great experience here. After looking for a place that 1) took my insurance 2) had a full service location (exam and frames- because most places did one or the other, and some OTHER optometrists that offer both services in Turlock... are interesting individuals) I can say I'll be back. I found the entire staff to be friendly, helpful, and they even returned my phone call within an hour when I was following up on an order. Couldn't be more pleased. Thank you!